Shipping, Cancellation & Return / Refund Policy

Since we deal in perishable food products (snacks, makhana, cafe items), cancellations, returns and refunds are available only in specific and genuine cases. Please read the following points carefully before placing your order.

• We currently ship our packaged products within India to pincodes serviceable by our courier partners.
• Orders are usually dispatched within 1–3 working days from confirmation of payment, subject to product availability.
• Delivery time is typically 3–7 working days from dispatch, depending on your location and courier network.
• In case of unexpected delays due to courier, weather, strikes or other external reasons, we may not be able to guarantee exact delivery dates.
• You will receive updates (SMS / email / WhatsApp, where possible) with tracking information once the order is shipped.

• Orders can be cancelled by you only before they are dispatched from our facility.
• Once the order has been packed and handed over to the courier, it cannot be cancelled.
• To request cancellation, please contact us as soon as possible with your Order ID and registered mobile number.
• If the cancellation is accepted before dispatch, we will process the refund as per the Refund section below.

• The wrong item is delivered or served compared to your invoice or order.
• The food or product is damaged, leaked, spoiled, or appears unsafe to consume at the time of delivery.
• Any item is missing from your order and it is clearly mentioned on the bill or invoice.

⚠️ Once the food is opened, consumed, partially eaten, or not stored as per instructions, it is normally not eligible for return or refund.

• Online / Delivery Orders: You must raise a complaint within 24 hours of delivery.
• Cafe (Dine‑in / Takeaway): You must inform us immediately, or within a maximum of 30 minutes from receiving the order.

Complaints raised after the above time limits may not be accepted, because it becomes difficult to verify the actual condition of the food or packaging.

• After verifying and approving your complaint, we may provide a replacement item or a refund for the affected items.
• We may request photos and/or the unboxing video of the parcel to support your claim.
• Approved refunds (for eligible cancellations or quality issues) are usually processed within 3–10 working days.
• Where possible, refunds will be made to the original mode of payment (online payment gateway such as Razorpay, UPI, card, etc.).[web:48]
• Any delivery or packaging charges (if applicable) are generally non‑refundable, except in cases of wrong or damaged delivery entirely caused by us.

• If you simply did not like the taste or flavour, while the product is otherwise fresh and correct.
• If the wrong item was ordered by the customer by mistake (wrong variant, flavour, quantity, etc.).
• If the food has already been fully consumed or improperly stored by the customer.
• If the complaint is raised after the specified time limit.
• If you are unable to provide basic proof (photos or video) in case of serious damage or missing items.

• Photo or video proof (including an unboxing video where possible) may be requested for verification of any complaint.
• The final decision in all return, refund and replacement cases rests with Radhey Foods & Radhey Makhana Cafe management.
• Radhey Foods & Radhey Makhana Cafe reserve the right to update or modify this policy at any time without prior notice. Updated versions will be posted on this page.

For any issues, questions or to raise a shipping, cancellation, return or refund request, you can reach out to us using the details below: